FAQs

Airport

Yes we provide transportation to and from Vancouver International Airport. Please call or email us if you want to make a reservation.
For International/US departures you have to be at the airport 2.5-3 hours prior to the departure time. So you would arrange the pickup for travel time + 2.5-3 hours time.                                                                                                                                                                                                                                                                                          For Domestic departures you have to be at the airport 1.5-2 hours prior to the departure time. So you would arrange the pickup for travel time + 1.5-2 hours time.
We service all local airports including Vancouver International Airport (YVR), South Terminal YVR, Abbotsford International Airport (YXX), Boundary Bay Airport (ZBB), Langley Regional Airport (YNJ), and Pitt Meadows Airport (YPK).
For International Arrivals we wait for 1 hour after the flight lands. Any time over the 1 hour window will be charged accordingly. If you don’t make a contact with us in this 1 hour window the driver will leave and we will charge the full amount on the credit card. For Domestic arrivals we wait for 45 minutes after the flight lands. Any time over the 45 minutes window will be charged accordingly. If you don’t make a contact with us in this 45 minutes window the driver will leave and we will charge the full amount on the credit card.
The driver will be waiting with your name sign at the baggage carousel. If you can’t find your driver  call our office at 604-558-2489 or toll free at 1888-991-2489.
Once the guests have cleared customs and immigration and have collected their baggage they should proceed outside the customs hall to meet the driver. You will find your driver waiting with your name sign on the right hand side next to the wine store. If you can’t find your driver just wait by the two wooden statues (welcome figures) and call our office at 604-558-2489 or toll free at 1888-991-2489.

General

No the prices tend to change during peak times and its always a good idea to check pricing with one of our agents.
Yes if you pay cash you don’t have to worry about paying the 4.5% card processing fee.
No we don’t allow consumption of alcohol in any of our limousines, regardless of age as it is against the law in BC. The consumption of alcohol in (ANY) motor vehicle, is strictly against the law in BC, regardless of age. *Section 44(1) Liquor Control Act of BC* The driver has full right to stop the trip in middle if he finds any open liquor in the vehicle.
There is nothing wrong in checking. So if you forgot to book a limo always give us a call and if we are available we will definitely reserve it for you.
Yes you can text us at 604-649-6512
A credit card is required to secure a reservation in most cases, but you might not be asked for one depending on the trip type and dollar value of the trip.
Yes our limos have glasses and you are welcome to drink anything non-alcoholic.
All of our vehicles have bluetooth hookup. Our professional drivers will help you setting up music before taking off.
For weddings and graduations you should secure a booking as soon as you have the date booked because we get sold out pretty quick.
We have vehicles that fit minimum of 1 passenger and maximum of 13 passengers.
It’s very simple to book with Vancouver limo rental – City Limousine Service. You can call us at 604-558-2489 or toll free at 1888-991-2489 or email us at info@citylimos.ca or you can fill our the reservations form on our website – www.citylimos.ca
No once you fill out the reservation form vs using a quick quote form, we still provide the pricing and let you know about availability. Booking any form doesn’t guarantee the spot being booked.
We are open 24X7, 365 days a year. You can call us at 604-558-2489  if you need a limo within a 12 hour time frame. Anything over 12 hours you can fill out online reservation on our website or send us an email at info@citylimos.ca
Vancouver, Vancouver International Airport, Richmond, North Vancouver, West Vancouver, Horseshoe Bay, Lions Bay, Furry Creek, Squamish, Whistler, Ladner, Tsawwassen, Delta, Surrey, White Rock, Cloverdale, Langley, Fort Langley, Abbotsford, Chilliwack, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Pitt Meadows, Maple Ridge, Mission and others
A point to point transfer is a straight transfer from point A to B. If you add a stop it will cost extra. If you book an hourly trip then you get the limo for the full amount of time. You can make multiple stops on the way.
For hourly trips most of the vehicles require booking for minimum 2 hours rentals, but some vehicles might require 4 hours minimum.
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Airport Transfers – Subject to full charge if cancelled less than 24 hours before scheduled pickup time. Weddings, Proms and Graduations – Subject to full charge if cancelled less than 60 days from the date of the event. General Reservations, Special Events Reservations – Subject to full charge if cancelled less than 24 hours before scheduled pickup time. Corporate Group Reservations – Subject to full charge if cancelled less than 48 hours prior to the pickup time. Whistler Reservations – Subject to full charge if cancelled less than 24 hours prior to the pickup time. *Cancellations in Emergency Situations  are handled on case to case basis and a proof of incident is required in some situations.
1888-991-2489
We provide ground transportation needs for all occasions – Airport transfers, black car service, corporate transfers, weddings, graduations, proms, Vancouver Canucks hockey games, BC Lions football games, Whitecaps soccer games, city tours, Grouse mountain tours, Capilano suspension bridge tours, Whistler transportation, Flyover Canada tours, Vancouver tourism, Canada Place cruise ship transfers, Airport to Whistler, Airport to Port of Vancouver, Night outs, Dinner reservations, Ferry terminal transportations and much more. You name an event and we can provide transportation for it.
We have Luxury Sedans, Luxury SUVs, Luxury Vans, Stretch Limousines and Stretch SUV Limousines.
We accept Cash and all major credit cards – Visa, MasterCard, American Express

Wedding/Graduations

Yes we do provide point to point transfers for weddings. Please contact us to get a quote.
Yes we allow split hours as long as there is a gap of 2 hours between both trips and aslo as long as the wedding/graduation takes place in Vancouver, Burnaby and Richmond.
Yes most of the time we do provide ice and water in our limousines for wedding/graduations. Sometimes due to circumstances where the driver has back to back jobs and cannot refill you won’t find ice/water in the limo.
Yes we do provide basic decoration free of cost for most of our wedding packages on stretch limos.
You need to book for a minimum of 2 hours in Vancouver, Richmond, Burnaby. For other places you would need a minimum rental of 4 hours.