What You’ll Find in Our Limo Service FAQs:
Welcome to the City Limousine Service FAQ page. Here you’ll find answers to the most common limo service FAQs. These include bookings, policies, tours, weddings, Whistler trips, corporate travel, and family transportation. Our goal is to make your travel experience smooth and stress‑free. In addition, these limo service FAQs give you clear and reliable information before you book.
Helpful Information for New and Returning Customers:
Our FAQs also help customers understand how our chauffeurs manage timing, safety, and route planning. This is important because every trip is different. Whether you are booking for business, leisure, or a special event, we want you to feel fully informed. Many visitors to Vancouver are unfamiliar with local travel times or weather conditions. As a result, these FAQs offer simple guidance that makes planning easier.
We also explain how our team handles early‑morning pickups, late‑night returns, luggage needs, and multi‑stop itineraries. Furthermore, by reviewing these limo service FAQs, you can quickly find answers to common questions. This helps you feel confident that your transportation needs will be handled professionally.
Planning Airport, Wedding, and Event Transportation:
If you’re planning an airport transfer, Whistler trip, wedding, graduation, or corporate event, our FAQs will help. For example, you can learn about timing, vehicle options, luggage space, and service expectations. In addition, you can visit our Airport Transfers page or explore our Whistler Transportation options for more details.
Additional Travel Resources for Visitors:
We also partner with hotels, travel agencies, and global affiliates. This allows us to provide reliable transportation across Vancouver and nearby regions. For tourism details, see Destination Vancouver for local attractions and travel planning. In addition, their resources help visitors learn more about the city.
Explore More of Our Limo Services:
For more details about our services, visit our service pages. These include Airport Limo Service, Wedding Limo Service, Graduation Limo Service, Ferries Limo Service, Cruise Ship Transportation Service, Whistler Limo Service and Vancouver Limo Service. Each page offers helpful information to guide your decision.
Browse the categories below to find the answers you need:
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Affiliate & Global Partner FAQs
Yes. Our dispatch and support team is available 24/7, ensuring your clients receive timely assistance, even across different time zones
Yes. We provide special affiliate pricing for limousine companies, travel agencies, concierge services, and corporate transportation partners worldwide. Our affiliate program ensures consistent service quality and competitive rates for your clients.
Yes. We regularly serve clients from affiliate companies across North America, Europe, Asia, and Australia. Whether it’s airport transfers, corporate travel, or special events, we represent your brand with professionalism and reliability.
Simply contact us with your company details, service requirements, and billing preferences. Once approved, we’ll set up your affiliate account and provide access to preferred pricing and priority service.
Our affiliate program is designed to make global transportation coordination easy. Once approved, affiliates receive:
• Preferred partner pricing
• Priority booking
• Direct communication with our dispatch team
• Fast confirmations and real‑time updates
• Monthly or per‑trip billing options
We work seamlessly with partners to ensure their clients receive exceptional service in Vancouver and surrounding areas.
Airport Transportation FAQs
Yes. We can coordinate multiple vehicles for large groups arriving on the same flight. Just provide the passenger list and we’ll handle the rest.
Yes. We can coordinate pickups for passengers arriving on different flights. Additional waiting time may apply depending on arrival times.
Yes. We offer flat‑rate pricing for all Whistler transfers, and you receive a 10% discount when booking a round trip.
Yes. We offer flat‑rate pricing for all airport transfers. Rates vary by vehicle type and destination.
Yes. All airport pickups include meet‑and‑greet service. Your chauffeur will greet you inside the terminal with a name sign and assist with luggage.
Yes. We provide reliable return transfers from Whistler to YVR with door‑to‑door service from your hotel, resort, or private residence.
Yes. We offer private, direct transportation between YVR and Whistler year‑round. Our chauffeurs track your flight, assist with luggage, and provide a comfortable, stress‑free ride in luxury SUVs or limousines.
Yes. We provide transfers between YVR and Canada Place Cruise Terminal. We also offer luggage assistance and coordinated pickup for groups.
Yes. We service all private jet and FBO terminals, including YVR South Terminal, Signature Flight Support, and London Air Services.
Yes. Child seats and booster seats are available for $20 each. Please request them in advance.
Yes. City Limousine provides 24/7 transportation to and from Vancouver International Airport (YVR). You can call, text, or email us anytime to make a reservation.
Yes. We track all incoming flights in real time. If your flight is delayed or arrives early, we adjust the pickup time automatically at no extra charge within the included waiting period.
For International and U.S. departures, plan to arrive at YVR 2.5–3 hours before your flight.
For Domestic departures, plan to arrive 1.5–2 hours before your flight.
Add your travel time to these guidelines to determine the ideal pickup time.
We provide transportation to all major airports in the region, including:
• Vancouver International Airport (YVR)
• YVR South Terminal
• Abbotsford International Airport (YXX)
• Boundary Bay Airport (ZBB)
• Langley Regional Airport (YNJ)
• Pitt Meadows Airport (YPK)
• Bellingham International Airport (BLI)
• Seattle Tacoma International Airport (SEA)
For International arrivals, we include 1 hour of complimentary waiting time after the flight lands.
For Domestic arrivals, we include 45 minutes of complimentary waiting time.
If no contact is made within these windows, the driver may leave and the full fare will be charged. Additional waiting time is billed at standard rates. Most important is to be able to make a phone contact with the driver or us.
If your flight is significantly delayed beyond the complimentary waiting time, additional waiting charges apply based on the vehicle type. We always communicate clearly and keep you updated.
Your chauffeur will meet you at the baggage carousel with a name sign.
If you cannot locate your driver, call 604‑558‑2489 or 1‑888‑991‑2489.
After clearing customs and collecting your luggage, exit the customs hall.
Your chauffeur will be waiting on the right side in the commercial driver pickup area with a name sign.
If you cannot find your driver, wait by the two wooden Welcome Figures and call 604‑558‑2489 or 1‑888‑991‑2489.
Booking & Payment FAQs
Yes, changes can be made based on availability. Contact us as early as possible to adjust your booking.
Yes. We accept e‑transfers for most bookings. Please contact our office for payment instructions.
In rare cases of extreme fuel price increases, a temporary fuel surcharge may apply. Any surcharge will always be communicated clearly at the time of booking.
Yes. We offer fixed pricing for airport transfers, cruise terminal pickups, Whistler trips, and city‑to‑city travel.
Yes. We provide detailed receipts for all trips. Corporate clients can also receive monthly summaries for easy accounting.
For weddings, graduations, and holidays, we recommend booking as early as possible, as these dates sell out quickly.
Corporate and Events Travel FAQs
Absolutely. We specialize in professional, discreet transportation for executives, VIPs, and business delegations.
Absolutely. We specialize in professional transportation for business meetings, conferences, delegations, and VIP guests. Our chauffeurs are trained in corporate etiquette and confidentiality.
Yes. We can prepare detailed manifests and coordinate group movements for conferences, delegations, and corporate events.
Yes. We provide corporate accounts with monthly billing, priority service, and dedicated support.
Yes. We offer monthly invoicing for approved corporate accounts. This allows your team to consolidate all trips into a single, easy‑to‑manage statement. Invoices are itemized, clear, and can be customized to match your company’s accounting requirements.
Yes. We provide hourly standby service for executives, VIPs, and corporate meetings. Your chauffeur remains on‑site and ready whenever you need them.
Yes. Corporate clients receive priority booking, especially during peak hours, conferences, and airport rush periods. We ensure your executives, staff, and guests always have reliable transportation when they need it.
Yes. We provide detailed receipts for every trip, and corporate accounts can receive monthly trip summaries for easy expense tracking and reimbursement.
Yes. We offer coordinated transportation for conferences, meetings, and group events across the Lower Mainland.
Yes. We offer reliable transportation for film crews, production staff, and media teams, including early‑morning call times and multi‑location schedules.
Yes. Setting up a corporate account is simple. We collect basic company information, assign preferred billing options, and activate your account quickly. Once approved, your team can book rides easily by phone, email, or text, and all charges are billed directly to your corporate account.
Cruise Terminal Transportation FAQs
Yes. City Limousine is fully authorized to pick up and drop off passengers inside the Canada Place Cruise Terminal, meaning you do not need to walk outside to meet your driver. This is especially helpful for seniors, families, and guests with luggage.
Yes. We can coordinate multiple vehicles for large groups, families, or tour groups arriving or departing together. Just provide your passenger list and we’ll handle the logistics.
Yes. We offer flat‑rate pricing for all transfers to and from Canada Place Cruise Terminal. Rates vary by vehicle type and destination, and there are no hidden fees.
Yes. We provide private transportation to and from Canada Place Cruise Ship Terminal for individuals, families, and large groups. Our chauffeurs assist with luggage and ensure a smooth, stress‑free experience before or after your cruise.
Yes. We offer private, direct transportation between Whistler and Canada Place Cruise Terminal. This is a popular option for guests arriving for or returning from Alaska cruises.
Your chauffeur waits in the designated holding lot until you are ready. After you disembark, visit the Ground Transportation Desk inside the terminal and provide your name along with our company name, City Limousine. The staff will page your chauffeur to enter the terminal. Once paged, your driver will pull into the pickup zone, meet you at the designated area, and assist with your luggage.
DMC & Large-Event Partner FAQS (FIFA-Ready)
Yes. Our fleet includes vehicles that can accommodate groups of all sizes, from individual VIPs to teams, staff, and media groups. We can deploy multiple vehicles simultaneously for coordinated group movements.
Absolutely. Our fleet and operations team are fully equipped to manage high‑volume transportation for global events such as FIFA 2026, international sports tournaments, conventions, and large corporate gatherings. We provide coordinated dispatch, group logistics, and dedicated event support to ensure smooth execution.
Yes. We specialize in complex, multi‑day itineraries involving multiple vehicles, staggered pickups, group movements, and VIP requirements. Our dispatch team monitors all schedules in real time to ensure flawless execution.
Yes. For major events, we can provide on‑site coordinators, greeters, and logistics staff to manage arrivals, departures, staging, and group movements. This ensures efficient flow and a professional experience for your guests.
Yes. We offer professional meet‑and‑greet services at airports, hotels, convention centers, and event venues. Our team can assist with signage, guest check‑ins, luggage coordination, and escorting VIPs to their vehicles.
Yes. We provide preferred partner pricing for DMCs, event planners, travel management companies, and global affiliates. This includes competitive rates, volume‑based discounts, and customized pricing for multi‑day or multi‑vehicle programs.
Yes. We provide reliable transportation for staff, media teams, production crews, and event personnel, ensuring everyone arrives on schedule throughout the event.
Yes. We can operate in a brand‑neutral manner to represent your company professionally. This is ideal for DMCs, travel agencies, and global affiliates who want a seamless client experience.
Yes. We regularly partner with Destination Management Companies (DMCs) to provide seamless transportation for conferences, incentive programs, corporate retreats, and major international events. Our team is experienced in handling complex itineraries, multi‑vehicle coordination, and VIP‑level service.
Fleet & Vehicle FAQs
Yes. Our fleet is equipped with season‑appropriate tires, including winter tires during snow season, and all vehicles have climate control systems to ensure comfort and safety year‑round.
Yes. Our vehicles include a variety of amenities depending on the model, such as:
• Bluetooth audio
• Premium sound systems
• LED or fiber‑optic lighting (stretch limos)
• Climate control
• Privacy partitions (in limousines)
• USB charging ports
• Complimentary bottled water
Amenities vary by vehicle, so let us know if you have specific requirements
Yes. All maintenance and repairs are performed by licensed, certified automotive technicians who specialize in commercial passenger vehicles.
Yes. All vehicles are strictly non‑smoking and are cleaned and sanitized regularly to maintain a high standard of comfort and hygiene.
Yes. All City Limousine vehicles are strictly non‑smoking.
At this time, we do not provide wheelchair‑accessible vehicles. Passengers who are able to transfer safely into the vehicle, either independently or with assistance from their companion or driver, are welcome to travel with us.
Yes. We can provide child seats and booster seats upon request. Each child seat costs $20. Please let us know the age and weight of the child so we can supply the correct seat.
Parents are welcome to bring their own seats as well.
Yes. Every chauffeur completes a mandatory pre‑trip inspection at the start of their shift. This includes checking tires, brakes, lights, signals, seatbelts, fluid levels, and overall vehicle condition to ensure the vehicle is safe and ready for service.
Yes. All vehicles are climate‑controlled for your comfort.
Yes. Most vehicles are equipped with USB charging ports. If you require laptop charging, let us know so we can assign the appropriate vehicle.
Yes. Our sedans, SUVs, and vans have ample luggage capacity. Stretch limos have limited trunk space, so please confirm luggage needs when booking.
Yes. Every vehicle in our fleet carries full commercial passenger transportation insurance, as required by provincial regulations.
Our vehicles do not have built‑in Wi‑Fi at this time. However, if you need internet access during your trip, our chauffeurs can provide a mobile Hotspot at no extra charge, subject to cellular coverage in the area. Please let us know in advance so we can ensure it’s available for your ride.
Luggage capacity depends on the vehicle type.
– Sedans: 2–3 standard suitcases
– SUVs: 5–6 suitcases plus carry‑ons
– Vans: 11 passengers van can fit upto 16 big suitcases and carry-ons. 14 passenger van can fit upto 10 big suitcases and carry-ons.
– Stretch limousines: Limited trunk space — please confirm luggage needs when booking
If you’re traveling with skis, snowboards, strollers, or oversized items, let us know in advance so we can assign the right vehicle.
All of our vehicles undergo a full mechanical and safety inspection every 6 months at government‑licensed inspection facilities. This ensures our fleet meets or exceeds all provincial safety standards.
General Policies & Logistics FAQs
Yes. You may request a preferred chauffeur or vehicle type, and we will do our best to accommodate your request based on availability.
Yes. Light snacks are allowed, but we ask that you avoid messy foods to help keep the vehicle clean for all passengers.
Yes. Small pets are allowed as long as they are in a secure carrier. Service animals are always permitted as required by law.
If you believe you left an item in one of our vehicles, contact us immediately. We will check with the chauffeur and our lost‑and‑found department. Items are held for a limited time and must be claimed with proper identification
All of our vehicles are strictly non‑smoking and non‑vaping. A cleaning fee will apply if this policy is violated.
General Service FAQs
Prices may vary during peak seasons, holidays, and high‑demand periods. It’s always best to confirm rates with one of our agents before booking.
Yes. Cash payments avoid the 4.5% credit card processing fee.
No. Consuming alcohol in any motor vehicle is illegal in British Columbia under Section 44(1) of the Liquor Control Act.
Drivers may terminate the trip if open alcohol is found in the vehicle.
Yes — if we have availability. Always call us, even last minute, and we’ll do our best to accommodate your request.
Yes. You can text us at 604‑558-2489 for quick questions or booking assistance.
In most cases, yes. Some trips may not require a card depending on the type of service and total cost.
Yes. Our stretch limousines include glassware for non‑alcoholic beverages.
All vehicles are equipped with Bluetooth audio. Your chauffeur will help you connect your device before departure.
You can call 604‑558‑2489, toll‑free 1‑888‑991‑2489, email info@citylimos.ca, WhatsApp message at 604-558-2489 or complete the reservation form on our website.
For weddings and graduations, book as soon as you have your date — these dates fill up quickly.
For general trips, earlier is always better, but we can often accommodate same‑day bookings.
We offer vehicles for 1 to 14 passengers, depending on the vehicle type
Not immediately. After you submit the form, we will contact you with pricing and availability. A booking is confirmed only once we finalize details with you
We operate 24/7, 365 days a year.
For trips within 12 hours, please call us directly.
For trips more than 12 hours away, you may book online or email us.
We serve the entire Lower Mainland and Fraser Valley, including:
Vancouver, Richmond, North Vancouver, West Vancouver, Surrey, Delta, Langley, Burnaby, Coquitlam, Abbotsford, Chilliwack, Maple Ridge, Mission, Tsawwassen, White Rock, Squamish, Whistler, and more.
A point‑to‑point transfer is a direct trip from one location to another. Additional stops cost extra.
An hourly booking gives you full use of the vehicle and chauffeur for the entire duration, with unlimited stops.
Most vehicles require a 2‑hour minimum. Some specialty vehicles may require a 4‑hour minimum.
Our standard gratuity rate is 15%-20%.
– Airport Transfers: Full charge if cancelled within 24 hours of pickup.
– Weddings, Proms, Graduations: Full charge if cancelled within 60 days of the event.
– General Reservations: Full charge if cancelled within 24 hours.
– Corporate Group Reservations: Full charge if cancelled within 48 hours.
– Whistler Reservations: Full charge if cancelled within 24 hours.
Emergency cancellations are reviewed case‑by‑case and may require documentation.
Our fax number is 1‑888‑991‑2489.
We offer transportation for all occasions, including airport transfers, corporate travel, weddings, graduations, proms, sports events, concerts, city tours, cruise ship transfers, Whistler trips, ferry terminal pickups, and more.
We accept cash and all major credit cards: Visa, MasterCard, Discover and American Express.
Our fleet includes luxury sedans, SUVs, vans, stretch limousines, and stretch SUV limousines.
Hotels & Tourism FAQs
Yes. We provide private sightseeing tours and custom itineraries tailored to your interests, including Vancouver, Whistler, and the Sea‑to‑Sky Highway.
Yes. We offer transportation to Cypress Mountain, Grouse Mountain, and Mount Seymour. Contact us for availability and pricing.
Travel & Family Needs
Yes. Parents are welcome to bring and install their own child seats. Our chauffeurs will provide time and assistance as needed.
Yes. SUVs and vans can accommodate skis, snowboards, and oversized luggage. Stretch limousines have limited trunk space, so please confirm your needs when booking
Yes. We can accommodate strollers and baby equipment. Please let us know in advance so we can assign a vehicle with adequate space.
Wedding & Graduation FAQs
Yes. We offer point‑to‑point transfers for weddings and graduations. Contact us for a customized quote.
Yes. Split hours are available as long as there is at least a 2‑hour gap between trips and the event is in Vancouver, Burnaby, or Richmond.
Yes, we usually provide complimentary ice and water. In rare cases where the chauffeur has back‑to‑back trips, these items may not be available.
Yes. Most of our wedding packages include basic decorations at no extra cost for stretch limousines.
A 2‑hour minimum applies for Vancouver, Richmond, and Burnaby.
For other cities, a 4‑hour minimum may be required.
Whistler & Long-Distance FAQs
Yes. We offer vehicles that can accommodate up to 13 passengers, making them ideal for families, ski groups, corporate retreats, and wedding parties.
Yes. We offer private transportation from any Vancouver location — including hotels, cruise terminals, and residences — directly to Whistler.
Yes. When you book a round‑trip Whistler transfer, you receive a 10% discount on the total fare. This applies to all vehicle types and is available year‑round.
Yes. We offer flat, all‑inclusive rates for transfers between Vancouver Airport (YVR) and Whistler. Pricing is based on the vehicle type and group size, and there are no hidden fees.
Yes. We provide reliable return transfers from Whistler to YVR. Your chauffeur will pick you up from your hotel, resort, or private residence and ensure you arrive at the airport with plenty of time before your flight.
Yes. We provide private transportation to and from Whistler in luxury sedans, luxury SUVs, Luxury vans and stretch limousines.
Yes. We operate year‑round, including during heavy snow. Our chauffeurs are experienced in winter driving, and our vehicles are equipped with proper winter tires and safety equipment.
Yes. We offer Whistler transportation in all seasons, including winter ski months.
Yes. We offer private, direct transportation between Vancouver International Airport (YVR) and Whistler year‑round. Our chauffeurs track your flight, assist with luggage, and provide a comfortable, stress‑free ride in luxury SUVs or limousines. We provide door‑to‑door service to all Whistler hotels, resorts, and private residences.
Yes. We offer private transportation between Abbotsford Airport (YXX) and Whistler. This is a popular option for travelers arriving on WestJet or Flair flights.
The drive between Vancouver Airport (YVR) and Whistler typically takes 2 to 2.5 hours, depending on weather and traffic conditions. During winter months, travel time may be slightly longer due to snow and road conditions.
Most Whistler trips require a 4‑hour minimum due to distance and travel time.
We use luxury SUVs, luxury Vans, stretch limousines, and executive vehicles that are fully equipped for long‑distance travel. Our SUVs and Vans are ideal for winter conditions and have ample space for luggage, skis, and snowboards.